Privacy Policy
Last updated: September 9, 2026
1. What Nexa AI does
Nexa AI provides online booking, salon administration, AI-assisted customer communication, reminders and related software tools. A salon using Nexa AI is responsible for the customer information it chooses to collect through its booking page.
2. Information processed
Depending on the salon configuration, Nexa may process names, phone numbers, booking details, selected services, staff member, appointment date and time, Telegram identifiers, account login information and technical usage data. Payment-card details are handled by Paddle and are not stored by Nexa AI.
3. Why information is used
Information is used to provide bookings, prevent scheduling conflicts, notify salon administrators, send requested reminders, operate subscriptions, secure accounts, troubleshoot the service and improve product reliability.
4. Service providers
Nexa may use infrastructure, database, AI, messaging and billing providers to deliver the service. Paddle acts as Merchant of Record for paid Nexa subscriptions when Paddle Live billing is enabled. Telegram is used only when a salon or customer enables Telegram features.
5. Salon customers
For appointment data, the salon is generally the party that decides why customer data is collected and how long it should be retained. Customers should contact the salon first for booking changes, access or deletion requests. Nexa supports salons in handling those requests.
6. Security and retention
Nexa uses authenticated salon workspaces, tenant separation and controlled server access. Data is retained only as needed to provide the service, meet legitimate operational needs and comply with applicable legal requirements.
7. Your choices
You may request access, correction or deletion of personal information where applicable. You may also disable Telegram reminders and cancel a Nexa subscription through the billing portal.
8. International use
Nexa can be used by salons and customers in different countries. Data may be processed by service providers in other jurisdictions subject to their contractual and legal safeguards.
9. Contact
For appointment-related privacy questions, contact the salon shown on the booking page. For Nexa account or platform questions, use the support/contact channel provided by Nexa AI during onboarding or billing.